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Writer's pictureSophie

Our Frequently Asked Questions


What should I expect from Cadent?

Each of the jobs involved in upgrading the mains is done by a different specialist team (dig team, engineering team, reinstatement team and relighting of gas team), one after the other, so don't worry if it looks like one of our teams has left your street - another team will be along shortly to complete the work. As we go along, we'll keep you updated with information about what we've done and what we're going to do next.  

What do I do if I'm on holiday or away from home?

What happens if I'm elderly or otherwise vulnerable to the cold?

Will I still be able to access my driveway?

How do I know that the engineer at my property works for Cadent and is legitimate?

What should I do if I smell gas or suspect carbon monoxide?

You said you were coming to turn on my gas tonight. Where are you?


We hope you found an answer to your question, if your question isn't listed here please visit the Cadent FAQ's page.


If you still require assistance please contact us using the details on our contact page.




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